Providing efficient service is a priority for us. If you have questions about the products we sell, please use the resources below. Order status questions: Please email service@wholesalehp.com. Toll Free Order Line: 1-800-366-1795 (9:00 AM - 6 PM Mon-Fri PST) sales@healthypets.com Questions/Comments: Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $25.00 per order regardless of the number of items! All of our products are sold at wholesale prices. Free shipping for orders over $750! Minimum order size is $500.00. Payment may be made by Visa, Mastercard, Discover, American Express, JCB, or Check/Money Order. Checks/Money Orders should be made payable to Healthypets.com and must be mailed to the address below prior to shipment. 710 South 13th Street Suite 900 PMB# 384 Norfolk, NE 68701 SECURITY All credit card transactions are completely secured. We use industry-standard 128-bit SSL encryption. We are members of the TRUSTe site privacy program and have conformed to their standards for online privacy. All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site.